Technology for clinics, hospitals, health providers and networks
Healthcare combines scheduling, admissions, patient journeys and heavy administrative load. NAVIA Suite covers the patient care cycle; Software Factory integrates and extends what each institution needs.
Journey
patient traceability across services
Schedule
centralized appointments, resources, and professionals
Real-time
visibility of clinical operations
Healthcare: service, processes and data that coexist every day.
Common challenges
Scattered scheduling with high no-show rates
Appointments managed by phone, misaligned calendars across sites and high absenteeism.
Congestion in admissions and services
Lines at admissions, lab, pharmacy and outpatient care with no clinical prioritization.
No visibility into the patient journey
No visibility into what stage a patient is at or how long they've been in each area.
Patient experience without systematic measurement
Occasional surveys with no traceability by service, site or moment of care.
Disconnected clinical and administrative systems
HIS, electronic health records, lab and billing with partial integrations.
Delayed care indicators
Manually built reports that arrive too late to correct the operation.
Applicable NAVIA solutions
Configurable enterprise products implemented on top of the existing operation. Each one can be used independently or combined with the others.
How Software Factory complements the solution
When the sector's need exceeds what a standard product covers, Software Factory develops, integrates and modernizes on the same technology base.
- Integration with HIS, electronic health records, lab and billing systems.
- Self-service portals for patients and clinical staff.
- Automation of high-volume administrative processes.
- Specific clinical modules not covered by standard products.
- Modernization of legacy hospital applications.
- Interfaces with sector platforms and payer entities.
How this sector decides
Configurable product
The need is covered by NAVIA Suite and is implemented by configuring per site, service and profile.
Product + development
NAVIA operates as the base and Software Factory builds sector-specific integrations or modules.
Custom development
The need is particular to the institution and is built around its real processes.
Use case scenarios
- Multi-site operations
- Full traceability
- Rule-based automation
Multi-site outpatient network
Centralized scheduling, reminders, queue-based admissions and per-site measurement.
Patient route in outpatient care
Stage-by-stage tracking with per-area times and alerts for delays.
Patient experience program
Surveys at every touchpoint, service-level indicators and improvement plans.
Let's see how it applies to your organization
We'll show you NAVIA Suite in action and assess which part requires custom development with Software Factory.
