Use scenarios
Examples of how our solutions bring value to organizations with institutional, multi-site operations.
6
Documented institutional scenarios
Every scenario is solved with a product, with development, or with both
Every scenario is solved with NAVIA Suite products, with custom development from Software Factory, or with a combination of both.
A cooperative needs to digitize service for its members
We implement a self-service portal where members check balances, request services and track their requests. The portal integrates with the existing management system and relies on NAVIA Flow® for service and NAVIA Connect® for integration.
- 02
A public entity needs to digitize its citizen requests and complaints
We develop a request and complaint management system with automatic case numbers, assignment by department, SLA tracking and full traceability for auditing, using NAVIA Process® for the workflows and Software Factory for what's specific to the entity.
- 03
A healthcare provider needs to automate clinical administrative processes
We automate procedure approval workflows, document generation and notifications between areas. It relies on NAVIA Care® and NAVIA MD® for scheduling and the patient journey, and integrates the existing medical record system through NAVIA Connect®.
- 04
A company with multiple sites needs to unify its operation
We develop a centralized management platform that connects each site's processes with the central operation, with differentiated roles, approvals and unified real-time reporting through NAVIA Analytics® and NAVIA Monitoring®.
- 05
An educational institution requires an institutional portal
We build an information, request-management and self-service portal that lets students, faculty and staff access services and submit requests without physical visits, built through Software Factory and integrated with NAVIA service products.
- 06
An organization requires technical documentation for a bidding process
We produce BRDs, SOWs, BPMN 2.0 diagrams, manuals and technical specifications that support the structuring and awarding of technology projects, both for NAVIA Suite implementations and Software Factory developments.
Own products and custom development
Every application scenario is solved with NAVIA products, with Software Factory, or with a combination of both, depending on the organization's process.
NAVIA Flow®
Queues, waiting lines and in-person and virtual service.
NAVIA Care®
Healthcare scheduling and appointment management.
NAVIA Experience®
Satisfaction and experience measurement.
Software Factory
Software Factory is our engineering capability: development, integration and modernization teams that build custom what a configurable product doesn't cover.
