NAVIA Flow®
NAVIA Flow® organizes queues, tickets and omnichannel service: a queue system and ticketing system to control in-person, virtual and scheduled service, reduce waiting times and give operational visibility to every location.
6
included capabilities
3
application scenarios
4
connected NAVIA products
11
products in NAVIA Suite
Key capability
NAVIA Flow® runs on real processes, sites and service volumes.
Operational problems NAVIA Flow® addresses
- 01
Uncontrolled lines and wait times
Organizes service demand with tickets, priorities, and rules by service, location, and schedule.
- 02
Service scattered across channels
Unifies in-person, virtual, and appointment-based service under a single flow and full traceability.
- 03
Lack of operational visibility
Exposes real-time load per service point, occupancy, and bottlenecks.
Ticketing, queue management and virtual queues in a single platform
NAVIA Flow® replaces isolated ticketing systems, calling boards and queue managers with a centralized platform to manage services, priorities, service desks, locations, virtual queues and in-person service.
In-person service
Organizing physical lines, on-screen calls and assignment to service desks.
Virtual queues
Manages demand without requiring the user to stay physically in a waiting area.
Priorities and rules
Preferential service, service segmentation, schedules, locations and configurable operating rules.
Calling and reassignment
Ticket calling, transfer between service desks, retries and abandonment control.
Operational reports
Indicators for waiting, service, occupancy, abandonment, productivity and demand by location.
User experience
Greater clarity for the citizen, customer or patient throughout the entire service process.
What NAVIA Flow® includes
Queue and ticket management, service desk operations, channels and locations, and operational analytics in a single platform.
Queue and ticket management
Service desk operations
Channels and locations
Operational analytics
Where it applies
- Multi-site operations
- Real-time visibility
- System integration
Service and customer care floors
Queue management, a ticketing system and queue control to organize service across offices, locations, service points, public entities, healthcare, retail, cooperatives and multi-site companies.
- 01
Entities with high user volume
Organizing tickets, priorities, service desks and waiting times at high-demand locations.
- 02
Multi-site operations
Centralized control of queues, services, advisors and service points across different locations.
- 03
In-person, virtual and scheduled service
Unifies the user's service under a single flow, with traceability and operational indicators.
From ticket to operational indicator
Every ticket becomes traceability, control and useful data to improve the experience and operational efficiency.
The user requests or receives a ticket
The system classifies service, priority and location
The advisor calls, serves or reassigns
NAVIA Flow® records times, statuses and outcome
The operation gets indicators to improve
A modern alternative to traditional ticketing and queue systems
NAVIA Flow® is designed for organizations looking for more than a traditional ticketing system. It manages queues, tickets, priorities, service desks, locations and indicators from a web-based, scalable solution integrated with the institution's digital operation.
What changes in your operation
NAVIA Flow® is deployed on top of your existing operation and delivers measurable results in service, coordination and control.
See the product in actionOrganized queues and measurable wait times by location and service
In-person and virtual care under a single workflow
Capacity decisions driven by real-time data
A clearer and more predictable experience for users
How NAVIA Flow® integrates with other NAVIA products
NAVIA Flow®
It runs on its own or connected to the rest of the suite, sharing data and traceability.
NAVIA Experience®
Surveys the user when service closes and links perception to the ticket.
NAVIA Analytics®
Consolidates wait, service, and productivity indicators by location and service.
NAVIA Connect®
Syncs user, service, and status data with ERPs, CRMs, and industry systems.
NAVIA AI Assistant®
Guides the user, resolves questions, and issues the correct ticket without human intervention.
See how NAVIA Flow® can organize queue management, centralize your ticketing system and improve the service experience across your locations
We show you the product in action and assess with your team how it fits your processes, sites and service volumes.
