NAVIA Intelligence®
The suite's artificial intelligence layer, focused on predictive analysis, classification, recommendations, intelligent automation, NLP, AI models, and advanced data exploitation.
6
included capabilities
3
application scenarios
4
connected NAVIA products
11
products in NAVIA Suite
Key capability
NAVIA Intelligence® runs on real processes, sites and service volumes.
Operational problems NAVIA Intelligence® addresses
- 01
Data that only explains the past
Turns operational history into predictions of demand, delays, and congestion.
- 02
Manual classification of information
Automates tagging of requests, contact reasons, and documents.
- 03
Opportunities that go undetected
Identifies patterns, anomalies, and recommendations across the full volume of data.
What NAVIA Intelligence® includes
A configurable product, not a build from scratch
It is deployed by site, service and user profile, with configuration specific to each organization.
Where it applies
- Multi-site operations
- Real-time visibility
- System integration
Demand planning
Traffic projection by location, service, and time slot.
- 02
Voice-of-the-customer analysis
Detecting recurring reasons, friction, and topics in large volumes of text.
- 03
Operational prioritization
Resource allocation recommendations for peaks and deviations.
What changes in your operation
NAVIA Intelligence® is deployed on top of your existing operation and delivers measurable results in service, coordination and control.
See the product in actionAnticipation of demand, congestion, and risks
Models powered by real operational data
Scenarios for capacity and resource planning
Decisions backed by analytical evidence
How NAVIA Intelligence® integrates with other NAVIA products
NAVIA Intelligence®
It runs on its own or connected to the rest of the suite, sharing data and traceability.
NAVIA Voice®
Applies AI models to analyzed in-person conversations.
NAVIA Analytics®
Adds predictive and prescriptive layers to existing dashboards.
NAVIA Process®
Automates decisions and classifications within business flows.
NAVIA AI Assistant®
Improves responses and recommendations delivered to the end user.
Want to see NAVIA Intelligence® applied to your operation?
We show you the product in action and assess with your team how it fits your processes, sites and service volumes.
