NAVIA AI Assistant®
Intelligent agent for self-service points, web, and other channels, able to guide users, answer questions, recommend products or services, execute flows, and consume corporate information.
6
included capabilities
3
application scenarios
4
connected NAVIA products
11
products in NAVIA Suite
Key capability
NAVIA AI Assistant® runs on real processes, sites and service volumes.
Operational problems NAVIA AI Assistant® addresses
- 01
Users who don't know where to go
Guides in natural language on procedures, requirements, services, and service points.
- 02
Repetitive inquiries
Resolves frequently asked questions without taking up staff time.
- 03
Scattered information
Responds based on documentation and authorized corporate sources.
What NAVIA AI Assistant® includes
A configurable product, not a build from scratch
It is deployed by site, service and user profile, with configuration specific to each organization.
Where it applies
- Multi-site operations
- Real-time visibility
- System integration
Self-service points
Initial guidance on site and autonomous generation of the correct ticket.
- 02
Portals and digital channels
Answering questions and guiding online procedures around the clock.
- 03
Institutional information services
Checking requirements, hours, locations, and request statuses.
What changes in your operation
NAVIA AI Assistant® is deployed on top of your existing operation and delivers measurable results in service, coordination and control.
See the product in action24/7 service availability outside office hours
Frequent queries resolved without human intervention
Routing to the correct channel when a person is needed
Teams focused on high-value cases
How NAVIA AI Assistant® integrates with other NAVIA products
NAVIA AI Assistant®
It runs on its own or connected to the rest of the suite, sharing data and traceability.
NAVIA Flow®
Issues tickets and guides the user within the service flow.
NAVIA Care®
Schedules, confirms, or reschedules appointments from the conversation.
NAVIA Connect®
Queries real-time information in ERPs, CRMs, and internal systems.
NAVIA Intelligence®
Improves responses and recommendations with analytical models.
Want to see NAVIA AI Assistant® applied to your operation?
We show you the product in action and assess with your team how it fits your processes, sites and service volumes.
