NAVIA Experience®
Omnichannel platform to measure customer or user experience, satisfaction, and perception through surveys on self-service points, tablets, web, QR, WhatsApp, and other channels, with indicators like NPS, CSAT, and CES.
6
included capabilities
3
application scenarios
4
connected NAVIA products
11
products in NAVIA Suite
Key capability
NAVIA Experience® runs on real processes, sites and service volumes.
Operational problems NAVIA Experience® addresses
- 01
Invisible user perception
Captures the voice of the customer at the moment of interaction, not weeks later.
- 02
Siloed measurement by channel
Unifies in-person and digital surveys under a single indicator model.
- 03
Data without action
Turns responses into alerts, improvement plans, and follow-up by location and service.
What NAVIA Experience® includes
A configurable product, not a build from scratch
It is deployed by site, service and user profile, with configuration specific to each organization.
Where it applies
- Multi-site operations
- Real-time visibility
- System integration
Service location networks
Comparing perception across offices, services, and service teams.
- 02
Healthcare services
Measuring patient satisfaction at the close of care or the episode.
- 03
Digital channels
Evaluating portals, self-service, and online procedures with comparable metrics.
What changes in your operation
NAVIA Experience® is deployed on top of your existing operation and delivers measurable results in service, coordination and control.
See the product in actionUser voice captured at the moment of interaction
Comparable NPS, CSAT, and CES across channels and locations
Alerts for critical customer experiences
Improvement plans backed by evidence
How NAVIA Experience® integrates with other NAVIA products
NAVIA Experience®
It runs on its own or connected to the rest of the suite, sharing data and traceability.
NAVIA Flow®
Launches the survey when the ticket closes and links perception to the service.
NAVIA Care®
Evaluates the experience after the appointment and schedule management.
NAVIA Voice®
Complements the survey with analysis of the actual conversation.
NAVIA Analytics®
Cross-references experience with operations, times, and productivity.
Want to see NAVIA Experience® applied to your operation?
We show you the product in action and assess with your team how it fits your processes, sites and service volumes.
