NAVIA Voice®
Conversation Intelligence platform to capture, transcribe, and analyze in-person conversations with artificial intelligence, evaluating quality, compliance, topics, interaction behavior, and improvement opportunities.
6
included capabilities
3
application scenarios
4
connected NAVIA products
11
products in NAVIA Suite
Key capability
NAVIA Voice® runs on real processes, sites and service volumes.
Operational problems NAVIA Voice® addresses
- 01
In-person service isn't measured
Brings the same level of analysis contact centers enjoy to face-to-face service.
- 02
Sample-based audits
Analyzes the entire set of captured conversations, not a minimal manual sample.
- 03
Compliance that's hard to prove
Verifies scripts, mandatory disclosures, and protocols with consistent criteria.
What NAVIA Voice® includes
A configurable product, not a build from scratch
It is deployed by site, service and user profile, with configuration specific to each organization.
Where it applies
- Multi-site operations
- Real-time visibility
- System integration
In-person service quality
Objective evaluation of performance at counters and personalized advisory.
- 02
Compliance and internal control
Evidence of adherence to protocols, disclosures, and data handling.
- 03
Qualitative voice of the customer
Discovery of recurring complaint drivers, friction, and sales opportunities.
What changes in your operation
NAVIA Voice® is deployed on top of your existing operation and delivers measurable results in service, coordination and control.
See the product in actionAnalysis of 100% of conversations, not just a sample
Verifiable compliance with scripts and protocols
Objective feedback for service teams
Detection of recurring themes and opportunities
How NAVIA Voice® integrates with other NAVIA products
NAVIA Voice®
It runs on its own or connected to the rest of the suite, sharing data and traceability.
NAVIA Experience®
Compares what the user reports with what actually happened.
NAVIA Intelligence®
Applies AI models to the corpus of analyzed conversations.
NAVIA Analytics®
Integrates quality and compliance into operational indicators.
NAVIA AI Assistant®
Feeds the assistant with real responses and topics from users.
Want to see NAVIA Voice® applied to your operation?
We show you the product in action and assess with your team how it fits your processes, sites and service volumes.
