Technology for retail and organizations with distributed operations
Chains, points of sale and service networks need a consistent experience across every location. NAVIA Suite standardizes service, experience and monitoring; Software Factory connects and extends the business's specific operations.
Store
consistent experience across points of sale
Voice
customer feedback at the moment
Data
comparable indicators by location and period
Retail and distributed operations: service, processes and data that coexist every day.
Common challenges
Uneven experience across stores
Each store serves customers with different criteria and no measurable service standard.
Unmanaged demand spikes
Lines during peak hours and seasons that hurt conversion and brand perception.
Repetitive inquiries to staff
Frequent customer questions that consume floor staff's time.
Uncontrolled in-store devices
PCs, screens and devices that fail without headquarters finding out in time.
Fragmented operational data
Each store reports separately, with no comparability or timely consolidation.
Integration with ERP, CRM and e-commerce
Commercial and logistics systems that don't communicate with service channels.
Applicable NAVIA solutions
Configurable enterprise products implemented on top of the existing operation. Each one can be used independently or combined with the others.
How Software Factory complements the solution
When the sector's need exceeds what a standard product covers, Software Factory develops, integrates and modernizes on the same technology base.
- Integration with ERP, POS, CRM and e-commerce platforms.
- Operational management portals and apps for the store network.
- Automation of processes between stores and headquarters.
- Custom development for after-sales service, warranties or loyalty programs.
- Modernization of legacy commercial applications.
- Custom extensions on top of an existing NAVIA implementation.
How this sector decides
Configurable product
The need is covered by NAVIA Suite and is implemented by configuring per site, service and profile.
Product + development
NAVIA operates as the base and Software Factory builds sector-specific integrations or modules.
Custom development
The need is particular to the institution and is built around its real processes.
Use case scenarios
- Multi-site operations
- Full traceability
- Rule-based automation
After-sales service with queues
Requests organized by type, measurable times and post-service surveys.
Network-wide experience standard
Comparable indicators by store and improvement plans based on real data.
In-store self-service
Self-service points and AI assistants monitored remotely from headquarters.
Let's see how it applies to your organization
We'll show you NAVIA Suite in action and assess which part requires custom development with Software Factory.
