Support
Continuous accompaniment after delivery.
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Support · stage of the EXODO LATAM model
Support within the work model
The relationship doesn't end with delivery. We provide continuous support both for NAVIA Suite products in operation and for developments delivered by Software Factory, with ongoing monitoring and evolution.
Key activities
Each activity is documented and validated with the organization's stakeholders before moving to the next phase.
- 01Continuous operational accompaniment
- 02Corrective and preventive maintenance
- 03Continuous improvement based on feedback
- 04Updates and optimizations
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Etapas documentadas: diagnóstico, diseño, ejecución, soporte y modelo
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Escenarios de entrega: producto, a la medida o híbrido
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Modelos de acompañamiento disponibles
Support
It is documented, validated with the organization's stakeholders, and leaves deliverables that support the next phase.
One owner per project
Direct communication, short meetings, and visible progress throughout the stage.
Own products and custom development
Support sustains both NAVIA Suite products in operation and the developments delivered by Software Factory, with monitoring and continuous evolution.
NAVIA Flow®
Queues, waiting lines and in-person and virtual service.
NAVIA Process®
Process and workflow automation.
NAVIA Connect®
Integration with core systems and APIs.
Software Factory
Software Factory is our engineering capability: development, integration and modernization teams that build custom what a configurable product doesn't cover.
